How can we help?
Find help with orders, delivery, returns, customer accounts and seller support.
Quick help
Choose the area that best matches what you need.
Orders & delivery
Track an order and review the latest fulfilment or courier status.
Returns & refunds
Open the returns area for eligible completed orders and refund information.
Customer account
View order history, wishlist, followed stores and saved delivery details.
Seller support
Start a seller account or access the seller tools available on QuezCorp.
Frequently asked questions
Answers to common marketplace questions.
How do I track my order?
Open Track order and enter your order reference. Courier tracking is shown when the seller has assigned a supported courier and tracking number.
Why can one checkout create more than one order?
QuezCorp is a multi-seller marketplace. Items are separated into seller orders so each seller can manage fulfilment and delivery independently.
How are delivery charges calculated?
Shipping is calculated separately for each seller using that seller's delivery rules, order weight and any applicable free-shipping threshold.
How do I request a return or refund?
Use the Returns & refunds area for eligible completed orders. Review the marketplace refund and return policy and the seller's store-specific return terms before submitting a request.
What payment methods are available?
Available payment methods are shown at checkout and can include cash on delivery, bank transfer and PayHere online payment when enabled by the marketplace.
How can I contact a seller or marketplace support?
Seller contact details and store information are shown on seller pages when provided. For marketplace support, email support@quezcorp.com and include your order reference when relevant.
Contact QuezCorp Marketplace
Email our support team and include your order reference where relevant.